Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") describes how jilibunos ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the jilibunos website, mobile application, and related services (collectively, the "Platform").

This Policy applies to all personal data processed by jilibunos in connection with your use of the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

By registering an account or using the jilibunos Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jilibunos Platform.

This Policy should be read alongside the jilibunos Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

jilibunos collects the following categories of personal data from users of the Platform:

2.1 Identity & Contact Data

• Full legal name, date of birth, and nationality
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Residential address (including barangay, city, province, and postal code)
• Email address and mobile phone number

2.2 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank) where applicable for withdrawals
• Transaction history, including deposits, withdrawals, and gaming activity

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and pages visited
• Game history, bet amounts, and wagering patterns
• Geolocation data (city/region level) to verify jurisdictional eligibility

2.4 Communications Data

• Records of customer support interactions via live chat and email
• Feedback, complaints, and dispute correspondence
• Marketing preferences and communication opt-in/opt-out status

3. How We Collect Your Data

jilibunos collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-money laundering (AML) compliance partners; payment data from GCash, PayMaya, and banking partners.

jilibunos does not purchase personal data from data brokers or third-party marketing lists. All data collected is directly relevant to the operation of the Platform and compliance with applicable regulations.

4. How We Use Your Personal Data

jilibunos uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jilibunos account, including identity verification and age compliance checks.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay in Philippine Peso.
• Legal and regulatory compliance: To comply with PAGCOR regulations, the Philippine Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA) obligations, and other applicable laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyze usage patterns, conduct A/B testing, and improve the features and performance of the jilibunos Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

5. Legal Basis for Processing

jilibunos processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173) and applicable regulations:

• Contractual necessity: Processing required to fulfill our obligations under the jilibunos Terms & Conditions , including account registration, payment processing, and game provision.
• Legal obligation: Processing necessary to comply with PAGCOR licensing requirements, AMLA obligations, KYC/AML regulations, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jilibunos does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay, to facilitate deposits and withdrawals in Philippine Peso.
• KYC and identity verification providers: Third-party services that assist jilibunos in verifying your identity and age in compliance with PAGCOR and AMLA requirements.
• Fraud prevention and AML partners: Compliance technology providers that help jilibunos detect and prevent money laundering, fraud, and other illegal activity.
• Game software providers: Licensed game studios and live dealer operators whose games are available on the jilibunos Platform, to the extent necessary for game operation and dispute resolution.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or regulatory obligation.
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

7. Data Retention

jilibunos retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Customer support records: Retained for three (3) years from the date of the interaction, or longer if related to an ongoing dispute or legal proceeding.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it will be deleted or anonymized within 30 days.
• Technical and usage data: Retained for up to two (2) years for analytics and security purposes, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, jilibunos will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. Data Security

jilibunos implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilibunos Platform.
• Encryption at rest for sensitive personal and financial data stored on jilibunos servers.
• Multi-factor authentication (MFA) options for account access.
• Real-time fraud monitoring and anomaly detection systems.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the Platform infrastructure.

9. Cookies & Tracking Technologies

jilibunos uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The following types of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect anonymized data about how users interact with the jilibunos Platform, helping us identify areas for improvement. These are only set with your consent.
• Preference cookies: Used to remember your language, display, and notification preferences across sessions.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of jilibunos marketing campaigns. These are only set with your explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the jilibunos Platform, including account login and payment processing.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jilibunos:

• Right to be informed: The right to know what personal data jilibunos collects about you and how it is used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilibunos holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jilibunos's legal retention obligations under AMLA and PAGCOR regulations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact the jilibunos Data Privacy Officer at [email protected]. jilibunos will respond to all verified data rights requests within thirty (30) days of receipt.

11. Minors & Age Restriction

The jilibunos Platform is strictly restricted to individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. jilibunos does not knowingly collect personal data from persons under 21 years of age.

If jilibunos discovers that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned at jilibunos's sole discretion. If you believe that a minor has registered on the jilibunos Platform, please contact us immediately at [email protected].

12. International Data Transfers

jilibunos primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software licensors operating internationally.

Where such transfers occur, jilibunos ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission.

13. Changes to This Privacy Policy

jilibunos reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, jilibunos will update the "Last Updated" date at the top of this page and, where practicable, notify registered users via email or an in-platform notification.

Your continued use of the jilibunos Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how jilibunos protects your personal data.

14. Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jilibunos, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the jilibunos Platform
• Response Time: Within 2 hours for email; under 2 minutes for live chat

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have not been respected by jilibunos.